Shipping, Returns & Taxes
Niccolò P. strives to provide a seamless, first class customer service experience - this approach has earned us a rating of 4.9/5 on Google Reviews. We offer free shipping on all orders worldwide except for a delivery charge of £25 on EU orders less than £200 (we pay ALL local EU taxes on your imports from the UK in advance). All polo shirts are sent in complimentary gift boxes with no price information inside - perfect for gifting.
December 2024 Deliveries; Extended Returns Period
To ensure your item arrives in time for seasonal gifting (taking into account generally slower deliveries at this time of year), the ordering deadlines below apply.
UK deliveries: order by 2 p.m. on 17 December
EU deliveries: order by 9 p.m. (London time) on 15 December
US/Canada deliveries: order by 9 p.m. (London time) on 15 December Our returns period will be extended from 30 days to 45 days for all orders made by 16 December.
Free Express Shipping Worldwide
United Kingdom Orders | DPD Next Day
Free & Fast Delivery. All orders placed by UK-based customers are sent using DPD Next Day Tracked service. This is free of charge on each purchase.
Next Day Delivery. Orders placed by 2 p.m. (Monday - Friday) will be dispatched the same working day at no extra charge and should be delivered the next working day.
Preferred Delivery Day. UK customers may specify a preferred delivery day (Monday - Saturday) at check out free of charge - we will arrange dispatch accordingly.
EU Orders | DHL Express
Following Brexit, we made the difficult decision to introduce a £25 delivery charge for orders under £200 from customers in EU countries. Shipping on orders of £200 and above is free. Note that for all EU orders (of any value), all charges including local VAT and import duty (if applicable) are INCLUDED in the prices quoted on this website meaning that NO VAT or OTHER CHARGE will be payable by the customer on receipt of their purchase. DHL Express delivers to Europe in 2-3 working days.
United States & Canada Orders | DHL Express
All orders placed by US and Canadian customers are sent via DHL Express. This is free of charge on each purchase. DHL Express delivers to North America in 2-3 working days.
Other Worldwide Orders | DHL Express
All orders placed by other non-UK customers are sent via DHL Express. This is free of charge on each purchase. DHL Express delivers to the rest of the world in 3-5 working days.
Free 30-Day Return Policy (UK) & Subsidised 30-Day Return Policy (Rest of World)
You can return any unworn, undamaged item purchased on the Niccolò P. Online Store within 30 days of the order being placed. Here's how:
1. Contact us at concierge@niccolo-p.com giving the order number and reason for the return
2. Make sure the garment you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund
3. Pack the items in the order box (or use any rigid carton box) and place in a protective bag and post to Niccolò P., 134 Durham Road, London SW20 0DG, United Kingdom
We will refund up to £5 in return shipping costs from anywhere within the UK (Royal Mail 2nd Class Signed For costs £4.45 for example), up to £7.50 from anywhere within the EU and up to £10 for any other country.
If you are shipping an item over £50, you should consider using a trackable shipping service. Once your package reaches us, please allow up to 2 business days for your return to be processed. In the unlikely event that your return does not meet the conditions listed above, the package will be sent back to you. When your return has been accepted, your refund will be issued (including shipping cost reimbursement) and you will receive a confirmation email. The time needed to process your refund may vary based on the payment method used:
Credit Card: Our bank will reimburse you within 2 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Acceptance Confirmation email.
If you haven’t received a refund, first re-check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you have already taken these steps and you still have not received your refund, please contact us at: concierge@niccolo-p.com.
VAT, Other Taxes, and Duties
Niccolò P. charges VAT only to UK-based customers. Product prices shown for countries outside of the UK are zero-rated by us for VAT and no other taxes are levied. Note that while the product price for, say, a US-based customer may be the same or similar as the product price shown for a UK-based customer, no VAT has been included on any non-UK product prices. Any price displayed simply reflects the price at which we wish to sell products worldwide. The information below is our current understanding of taxes and duties which may apply dependant on the country from which you are shopping.
EU-based Customers
Since 1 July 2021, VAT has been payable by EU-based customers on all purchases from the United Kingdom. Niccolò P. delivers ALL orders to EU-based customers 'DUTY PAID' meaning that NO VAT or OTHER CHARGE will be payable by the customer on receipt of their purchase. For EU-based customers spending less than £200, a £25 delivery charge will be payable at check out.
US-based Customers
There are no import duties or taxes payable by a customer on single shipment purchases from the UK of value less than US$800.
Canada-based Customers
There are likely to be several taxes payable by Canada-based customers depending on their location. Import duty of 18% is usually payable on clothing imports into Canada. Further, general sales tax (5%) and provincial sales tax (0-10%) will be payable by a customer on single shipment purchases from the UK of value more than CAD$20.
Customers in Other Countries
Customers located in countries/regions not listed above are responsible for any import duties or taxes payable on purchases from the UK.
Safe and Secure Shopping
We guarantee secure payment with SSL encryption and also assure data protection. Payments are facilitated through both Shopify Payments (powered by Stripe) and PayPal.
